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B-ticket

Account Deletion

Delete your B-ticket account

You can request deletion of your B-ticket consumer account in the app or through our website. Deleting the app from your phone does not delete your account.

In the B-ticket iOS or Android app

  1. Sign in to the B-ticket account you want to delete.
  2. Open Settings and choose Delete Account.
  3. Read the confirmation and confirm your request.
  4. If the app cannot complete deletion, use the request form below or contact support. Accounts with retained order or business records may require support review.

Without the app or without signing in

  1. Open https://b-ticket.ph/data-request.
  2. Select the deletion request option and provide the requested contact information and sufficient details to identify your B-ticket account.
  3. Submit the request. We may contact you to verify your identity before acting on it.

You can also email support@b-ticket.ph with the subject “B-ticket account deletion.” Do not send your password, one-time codes, complete card details or identity documents in a Facebook message. Support will explain any identity checks that are necessary.

What deletion does

When account deletion completes, your B-ticket account and associated account-owned information are removed, including the profile, claims, saved deals, notifications and our Messenger account link. Account sessions are revoked. Some merchant, transaction, refund, review and security records may remain as described in our Privacy Policy. Removing the account reference does not necessarily erase all previously submitted review content or other retained records.

If automatic deletion is blocked by order or business records, contact support or use the data-request form. We will review the request and explain any applicable limits on deletion. Closing an order alone may not remove the underlying record that prevents automatic deletion. Merchant/staff accounts may also require an administrator's involvement.

Subscriptions and other providers

Deleting your account does not cancel an app-store subscription. To stop future charges, cancel it in the subscription settings of the store where you subscribed, such as Apple ID → Subscriptions or Google Play → Payments & subscriptions.

Deleting your B-ticket account does not delete your Facebook/Messenger conversation, your Google/Apple sign-in account, or information already received by Meta, Google/Firebase or PostHog. Turning off optional tracking stops future collection but does not automatically erase past events. Contact support about a related data request or use the relevant provider's privacy controls.

For more information, read https://b-ticket.ph/privacy.