Privacy Policy

We collect personal information from users in a lawful and transparent manner. This information may be obtained through web forms, email communication, inquiries, registration for services, or interaction with our website through automated tools. The personal data collected may include, but is not limited to, your name, email address, phone number, nationality, travel preferences, billing and payment information, IP address, browser type, and interactions with our content or services. We may also collect access data through cookies and similar technologies.

All personal data collected is processed in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012. The processing is done only upon the data subject’s consent, or as permitted by law or regulation.

The information we collect is used to enhance your experience with B-TICKET. We process your personal data to manage tour inquiries and reservations, respond to your questions, send service updates, and personalize communication. We may also use this data for promotional purposes, including informing you of events and sending offers relevant to your travel preferences. We process all data in accordance with applicable data privacy laws and only for legitimate business or legal purposes.

We employ a range of organizational, physical, and technological security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encrypted connections, password-protected databases, access restrictions, and employee training. Personal data is maintained only as long as necessary to fulfill its intended purpose or as required by law. Upon expiration of the retention period, we securely delete or destroy the data.

Pursuant to the Data Privacy Act, we ensure that all personal data is accurate, relevant, and limited to what is necessary in relation to the purposes for which it is processed. Access to personal data is restricted to authorized personnel who have a legitimate interest in the data under the principles of transparency, legitimate purpose, and proportionality.

We do not sell or lease personal data to third parties. Your information may only be shared with authorized partners if such disclosure is necessary to perform services you have requested or to comply with legal obligations. This may include hotels, payment processors, travel insurance providers, and regulatory authorities. In rare cases, we may disclose personal data when required by law or government regulation, or pursuant to a valid legal request.

As required by law, any sharing of your personal data with third parties shall be covered by a Data Sharing Agreement in compliance with the standards prescribed by the National Privacy Commission (NPC). By using this website and its services, you agree and provide your informed consent that your personal data may be shared with third-party entities with whom we have executed data sharing agreements, solely for the purpose of fulfilling our services, improving our offerings, and complying with regulatory or contractual obligations.

Under the Data Privacy Act of 2012, you are entitled to the following rights as a data subject:

The right to be informed
The right to access
The right to rectification
The right to erasure or blocking
The right to object
The right to data portability
The right to damages
The right to lodge a complaint

To exercise your rights, please send your request to the contact details indicated at the end of this policy. We may require proof of identity before responding to any request.